TicketOpenRoles

TicketOpenRoles grants one or more temporary Discord roles while a member has an open support ticket, then removes those roles when the member no longer has an open ticket.

Source description: Assign roles to ticket creators while they have open tickets; per-category roles, whitelist/blacklist
Version in source: 1.0.0
Dependencies: core, tickets
Config templates read: en-ticket_open_roles.json5, en-ticket_open_roles_lang.json5

Install, enable, and run the first safe test.

Setup

Source-backed config fields and what they control.

Configuration

How members and staff use the plugin in Discord.

Commands and Workflow

Common setup and runtime fixes.

Troubleshooting

Main Features

Assign roles to ticket creators while tickets are open
Map different ticket category types to different role IDs
Use default roles when no category-specific mapping is present
Whitelist or blacklist ticket types and category indexes
Run periodic syncs so stale roles are cleaned up
Expose a manual sync command for staff
Keep ticket role behavior dashboard-configurable

Plugin Names

Item	Name
Plugin folder	`ticket_open_roles`
Config name	`ticket_open_roles`
Language config name	`ticket_open_roles_lang`
Main config file	`configuration/ticket_open_roles.json5`
Main language file	`configuration/ticket_open_roles_lang.json5`

Best Fit

Use this when ticket creators need temporary channel visibility, customer status, triage access, or follow-up permissions only while a support ticket is open.