Haven Documentation is the shared home for product guides, plugin setup, and release docs.

Screenshots

These screenshots show the Voice Support case lifecycle inside Discord.

Case Workflow

Voice Support waiting case with Take Over and Cancel buttons — A new waiting case shows the user, case ID, status, supporter placeholder, and staff action buttons.

Voice Support in-progress case with close transfer and comment buttons — After takeover, staff get close, transfer, comment, and cancel controls directly under the case embed.

Voice Support closed case summary with supporter and duration — Closed case summaries keep supporter, duration, end time, and recent comments easy to audit.

Voice Support support case log embed — Support logs provide a compact permanent record after a case is closed.

Forum Screenshots

These additional images were pulled from the Athena plugins forum channel.

Voice Support forum screenshot 1 — Voice Support forum screenshot 1.

Commands and Workflow Troubleshooting