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Haven Documentation is the shared home for product guides, plugin setup, and release docs.
PluginsTicketOpenRolesTroubleshooting

TicketOpenRoles Troubleshooting

  • If roles are not assigned, confirm the tickets plugin is enabled and the configured role IDs exist.
  • If roles remain after closing a ticket, run the sync command and check sync_interval_ms.
  • If only some ticket categories work, check roles_by_type, blacklisted_types, blacklisted_indexes, whitelisted_types, and whitelisted_indexes.
  • If Discord rejects role updates, move the bot role above the roles it should manage.

General Checks

  • Confirm the plugin folder name and generated config names match the table on the overview page.
  • Check AthenaBot startup logs for config load failures.
  • Verify the bot role is above any role it needs to manage.
  • Confirm channel IDs, role IDs, and user IDs are from the same Discord server.
  • If dashboard config is enabled, confirm the dashboard value is not overriding the local JSON5 file.
Commands and WorkflowOverview