Voice Support

Voice Support turns a Discord voice channel into a staffed support queue. Users join a waiting room, AthenaBot creates a support case, staff take the case with a button, and the plugin moves users into a support call or creates a temporary voice channel.

It is designed for stores, support servers, and communities that want voice support without manually tracking who joined first, who handled the case, and when the case ended.

View Voice Support on the Haven Development store.

BuiltByBit Store

Create the waiting room, case channel, log channel, staff roles, and first support flow.

Setup

Review every config section, including music, combined cases, buttons, permissions, timeouts, and voice handling modes.

Configuration

Learn how cases are created, taken over, transferred, commented on, closed, and reported.

Commands and Workflow

What It Can Do

Create a support case when a user joins the waiting room
Ping a support role in a configured case text channel
Let staff take over cases with a button
Move users to the supporter’s current voice channel
Or create a temporary support voice channel under a category
Combine multiple waiting users into one case when desired
Auto-add latecomers to an active combined case
Add staff comments to a case
Transfer cases to another supporter
Cancel cases when users leave before staff take them
Auto-close cases after a temporary support channel becomes empty
Keep case history in MongoDB for stats, history, and lookup commands
Play optional waiting room music while users wait
Play optional closed-support music when support is closed
Open or close the support queue with slash commands

Plugin Names

Use these exact names when working with Athena:

Item	Name
Plugin folder	`plugins/voicesupport`
Config name	`voicesupport`
Language config name	`voicesupport-lang`
Main generated config file	`configuration/voicesupport.json5`
Main generated language file	`configuration/voicesupport_lang.json5`

Best Fit

Voice Support works best when the server has a clear support category, a single waiting room voice channel, a private staff case channel, and one or more roles responsible for taking cases.